Privacy Policy for Carter

Last updated: August 18, 2026

Carter ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how the Carter mobile application ("App") collects, uses, stores, and shares your information when you use our services.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

When you register or use the App, we may collect:

• Full name
• Mobile phone number
• Email address
• Address
• Alternate mobile number
• GST number, if provided
• Profile image, if uploaded

b. Location Information

We may collect your precise or approximate location to:

• Detect your current location
• Help you choose pickup and drop locations
• Show map-based transport and delivery features
• Improve route-related services

c. Order and Service Information

When you use the App to book services, we may collect:

• Pickup and drop addresses
• Delivery or parcel details
• Vehicle or service preferences
• Order history
• Booking and transaction information
• Subscription or plan details
• Wallet usage and coupon information

d. Payment Information

When you make payments through the App, payment-related information may be processed by third-party payment providers. We do not claim to store complete card or banking details on our own servers unless explicitly required for transaction processing.

e. Device and Technical Information

We may collect limited technical information such as:

• Device identifiers
• App usage data
• Notification identifiers
• Crash or diagnostic-related information
• Firebase and analytics-related data

f. Reviews and Support Information

If you submit ratings, reviews, or contact support, we may collect the information you provide.

2. How We Use Your Information

• Create and manage your account
• Verify your mobile number using OTP
• Provide courier, parcel, logistics, transport, and moving services
• Enable pickup/drop location and map features
• Process bookings, subscriptions, coupons, wallet actions, and payments
• Send service updates, alerts, and notifications
• Respond to support requests
• Improve app performance, reliability, and user experience
• Prevent fraud, abuse, and unauthorized activity
• Comply with legal obligations

3. Permissions We Request

Depending on your device and usage, the App may request access to:

• Location permission: Used for current location detection, route selection, map services, pickup/drop assistance, and delivery-related features.
• Phone permission: Used to allow direct calling to support/contact numbers from within the App.
• Notification permission: Used to send booking updates, alerts, promotions, and service notifications.

4. Third-Party Services

The App may use third-party services to operate key features. These may include:

• Google Maps / Google Places / Google Location Services
• Firebase services, including authentication, analytics, and related services
• OneSignal for push notifications
• Payment providers such as Razorpay, PayPal, Stripe, Paystack, Paytm, Flutterwave, or Senangpay, depending on availability in the App

These third parties may collect and process data according to their own privacy policies.

5. How We Share Information

We may share information only when necessary, including:

• With service providers and technology partners who help operate the App
• With payment gateways to process transactions
• With mapping and location providers to support route and location features
• With notification and analytics providers
• When required by law, legal process, or to protect our rights, users, or platform
• In connection with a business transfer, merger, or acquisition

We do not sell your personal information to third parties.

6. Data Retention

We retain your information only for as long as necessary to provide services to you, maintain legal, accounting, and operational records, resolve disputes, and enforce our agreements.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on applicable law, you may have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your account or personal data
• Withdraw permissions such as location or notifications from your device settings
• Contact us regarding data use or privacy concerns

9. Children's Privacy

The App is not intended for children under 13 years of age, or under the minimum age required by applicable local law. We do not knowingly collect personal information from children without appropriate legal basis.

10. International Data Processing

Your information may be processed and stored in countries other than your own, depending on the infrastructure used by us or our service providers. By using the App, you consent to such processing where permitted by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date. Continued use of the App after updates means you accept the revised policy.

12. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us at:

• App Name: Carter
• Email: [carter.india2026@gmail.com]

By using Carter, you agree to this Privacy Policy.